Frequently Asked Questions

Question 1

What metadata does DropTidy remove?

Accepted Answer

DropTidy removes EXIF data, GPS location coordinates, camera settings, timestamps, author information, copyright data, and other sensitive metadata from your images.

Question 2

Is my data secure with DropTidy?

Accepted Answer

Yes! DropTidy offers client-side processing where your images never leave your device. For premium features, we use secure encrypted storage with user isolation.

Question 3

What file formats does DropTidy support?

Accepted Answer

DropTidy supports JPEG, PNG, TIFF, and other common image formats. We're continuously adding support for more file types including video formats.

Question 4

How much does DropTidy cost?

Accepted Answer

DropTidy offers a free plan with 15 credits (5 instant + 10 on signup). Premium credit packs start at $9.99 for 10 credits, providing cloud storage and advanced features.

Question 5

Can I process multiple images at once?

Accepted Answer

Yes! DropTidy supports batch processing, allowing you to clean metadata from multiple images simultaneously for increased efficiency.

Getting Started

Privacy & Security

Features & Pricing

Technical Support

Still have questions?

Frequently Asked Questions

Getting Started

What is DropTidy and how does it work?

Do I need to create an account to use DropTidy?

What file formats are supported?

How do I get started?

Privacy & Security

Is my data safe? Do you store my files?

What metadata does DropTidy remove?

Can I see what metadata was removed?

Is DropTidy GDPR compliant?

Features & Pricing

What's included in the free plan?

What are credits and how do they work?

Can I process multiple files at once?

What credit packs are available?

Technical Support

Why are some files not processing correctly?

Does DropTidy work on mobile devices?

Can I use DropTidy offline?

Still have questions?